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Warranty & insurance

All you need to know about warranty & insurance

How does the warranty work?

At eBike XL, we want you to enjoy your electric bike with complete peace of mind. That’s why we offer a clear and reliable warranty on our bikes:. Demo bikes (less than 3000 km) → 2-year warranty. New bikes → 2-year manufacturer’s warranty. Used bike

Can I extend the warranty period beyond one year?

Our standard EbikeXL warranty covers 1 year for used bikes. However, demo bikes (less than 3,000 km) and new bikes come with a 2-year warranty. Currently, we do not offer extensions beyond these standard periods. Rest assured, our warranty covers key

Is my bicycle covered by the bicycle manufacturer's warranty?

Yes! All products purchased from EbikeXL are covered by the statutory warranty, meaning your bike must meet the reasonable expectations of a consumer. In addition, many bikes come with a manufacturer’s warranty, which is separate from and does not af

How Does Theft and Damage Insurance Work?

Most standard home insurance policies offer only limited coverage for bicycles. Theft inside your home due to a break-in is often covered, but theft outside may only be included if you’ve added a specific option. We strongly recommend insuring your e

What is the difference between warranty and insurance?

After purchasing an e-bike from EbikeXL, there are a few different types of issues that could arise, though they are rare:. 1. Electrical or Mechanical Defects. Premature wear or malfunction of structural or electrical components, such as the motor,

Can I Take Out Insurance After Purchasing My Bicycle?

Unfortunately, it is not possible to add theft or theft-and-damage insurance after you have completed your purchase with EbikeXL. To ensure your bike is fully protected, you must select and add your desired insurance policy to your shopping cart befo

Our insurance partners

You can quickly and easily take out your bicycle insurance at ENRAverzekeringen (also for cargo bikes ). You can contact ENRA for theft, damage and breakdown assistance. With the ANWB Bicycle Insurance, your new or second-hand bicycle or e-bike is we

What is covered under our warranty?

At eBikeXL, we want you to enjoy your electric bike with confidence. That’s why we offer:. 1-year warranty on all electric bicycles, with the option of extension. 2-year manufacturer’s warranty on new bicycles. 2-year warranty on demo bikes with less

What is not covered by our warranty?

Wear parts: inner and outer tyres, chain, sprockets, cables (brake and shift cables), brakes and brake pads. Neglect by the purchaser: neglect of the bicycle by the owner. Modifications and repairs: modifications made by the purchaser or third partie

arranty and Expectations for Second-Hand and Demo Bikes

All our bikes come with a warranty on the motor, battery, and Bosch components. We take great care to inspect the bikes and deliver them in good condition. However, it is important to understand that second-hand and demo bikes have different expectat