I haven’t received an order confirmation. First, check your spam folder to see if the confirmation email ended up there. If it’s not there, there may have been an issue with your payment, or the email address entered might have been incorrect. Please
The carrier will contact you before delivery to propose a delivery day and time.If the proposed time does not suit you, you can request another delivery time directly with the carrier.
The EbikeXL warranty covers defects in the electric assistance system (such as the battery & motor, drivecrank and the frame (e.g., cracks or breaks) for 1 or 2 years after receiving the bike. If you find a defect, please contact us at hello@ebikexl.
You have the right to return your bike, for any reason, within 14 days of receiving it. Conditions for return:. The bike must be in the same condition as when delivered. You should not have ridden it more than a reasonable distance (maximum 50 km). T
If you’ve lost your battery keys, don’t worry—here are your options:. 1. You have a spare key. If your bike came with a spare key, a locksmith can often make a copy for you. If the key is high-security and cannot be duplicated, you can contact the ma
If your e-bike repair is covered by our warranty, you can bring it to one of our workshops, and we will take care of it for you. If the repair is outside of warranty, you are welcome to have it fixed at your local bike shop. However, if you prefer to