Test and Review Your BikeWhen you receive your e-bike—whether in-store or via home delivery by our drivers—you have the opportunity to thoroughly test it and make sure it meets your expectations. If, during delivery, you find the bike doesn’t meet yo

Test and Review Your Bike When you receive your e-bike&#x2014;whether in-store or via home delivery by our drivers&#x2014;you have the opportunity to thoroughly test it and make sure it meets your expectations. If, during delivery, you find the bike doesn&#x2019;t meet your needs, you can exchange it for another model right away.Final Purchase After Approval Once the bike has been tested, approved, and accepted, the purchase is considered final. Returns or refunds are no longer possible. This is in accordance with Dutch law (Article 7:1 of the Civil Code) and applies to all physical purchases, both in-store and for home deliveries that include a test moment.Exchanges or Returns After Purchase If you wish to exchange or return your bike after the initial test, this can be arranged via our transport service. Fees include:<ul data-start="1003" data-end="1180"><li data-start="1003" data-end="1065">&#x20AC;75 per trip for pickup and delivery of a replacement bike</li><li data-start="1066" data-end="1095">&#x20AC;25 cleaning fee per bike</li><li data-start="1096" data-end="1124">Usage fees if applicable</li><li data-start="1125" data-end="1180">Repair costs or depreciation if the bike is damaged</li></ul>Online Purchases Without a Test Moment For online orders shipped without an in-person test&#x2014;such as orders from other regions&#x2014;you have the legal right to cancel within 14 days of receipt without giving a reason. After cancellation, you have an additional 14 days to return the bike.<ul data-start="1481" data-end="1686"><li data-start="1481" data-end="1597">You will receive a full refund, including standard shipping costs, if the bike is returned in good condition</li><li data-start="1598" data-end="1686">Return shipping costs (&#x20AC;75) and cleaning fees (&#x20AC;25 per bike) are your responsibility</li></ul>How to Return Your Bike To exercise your right of withdrawal or arrange a return, please contact us at <a data-start="1799" data-end="1815" href="mailto:hello@ebikexl.nl">hello@ebikexl.nl</a>. Our team is happy to guide you through the process and make it as smooth as possible.<div data-message-author-role="assistant" data-message-id="15f3852e-e553-4ed2-97ba-a4249c9090a8" data-message-model-slug="gpt-4o" dir="auto"> </div>

Return and Refund Policy

We currently do not offer a direct bike exchange service. If you’d like a different model, you can return your current bike for a refund and then place a new order for the bike of your choice. Our team is happy to guide you through the process and ma

We currently do not offer a direct bike exchange service. If you&#x2019;d like a different model, you can return your current bike for a refund and then place a new order for the bike of your choice.Our team is happy to guide you through the process and make it as smooth as possible. <a href="https://ebikexl.nl/pages/contact" target="_blank" rel="noopener noreferrer">Please don&#x2019;t hesitate to reach out if you need any assistance.</a>

Can I exchange my bike for another one?

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eBikeXL

Returns and Refunds

Ordering

Where do I start?

Can I Take a Test Ride on a Bike I'm Interested In?

What about deposits and down payments?

Buying an electric bicycle with a VAT invoice

Is it possible to install a child seat or panniers on the bike?

e-Bike Batteries: Everything You Need to Know About Range and Lifespan.

FiscFree Bycicle Plan

What is included with the bike?

What is the cheapest bike you sell?

What affects the price of an e-bike?

Why Do We Offer Lower Retail Prices Than the Brand Itself?

What is considered a DEMO bike?

Selecting Your Bike

What payment options are available?

Why does Klarna ask for my bank details?

How can I pay with a SEPA bank transfer?

My payment failed. What should I do?

VAT on electric bikes for business.

Are the prices inclusive of VAT?

FiscFree Government Subsidy - up to 40% discount!

Leasing an electric bicycle - How does private leasing work?

Payment Methods and Subsidies

Where can I have my bike delivered in the Netherlands, and how long does it take?

How does the delivery process work?

Will my bike be delivered assembled?

What does the ordering process look like?

Do accesories get deliver to my home address?

Where do we deliver to?

Delivery

“How do I know if the battery is still good?”

How long does it take to charge a battery?

What is the range? And what does the battery range depend on?

What is the correct way to charge the battery?

How many times can a battery be charged?

Battery

What engine is on your bikes?

Why does an electric motor require no maintenance?

Why is the mileage not so important for Bosch electric motors?

What is the difference between the different types of Bosch motors?

How much torque should the motor of my e-bike have?

What is the difference between Cargo Line and Performance Line CX engines?

Bosch Midmotor

Questions about engine & battery

How does the warranty work?

Can I extend the warranty period beyond one year?

Is my bicycle covered by the bicycle manufacturer's warranty?

How Does Theft and Damage Insurance Work?

What is the difference between warranty and insurance?

Can I Take Out Insurance After Purchasing My Bicycle?

Our insurance partners

What is covered under our warranty?

What is not covered by our warranty?

arranty and Expectations for Second-Hand and Demo Bikes

Warranty & insurance

Why should I buy my Urban Arrow from eBikeXL?

Can I reserve an Urban Arrow cargo bike?

What is included?

Can I see extra photos of the cargo bike I want to order?

Which Urban Arrows do you sell?

Are the prices fixed?

Why are you so affordable?

Questions about prices

Cargo bikes

How do I secure my bicycle safely?

How do I maintain my EbikeXL bike on a daily basis?

How do I store my battery for maximum lifespan?

Bicycle safety and maintenance

Where is my order?

When do I need to be home to receive my order?

I have a mechanical or electrical problem with my bicycle

I want to return my bike

I lost my battery keys

I need a reparation for my ebike.

I have a problem with my order or my bike

Where can I find the approval certificate (Declaration of Conformity) for my bicycle?