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I need additional documents

Where can I find the approval certificate (Declaration of Conformity) for my bicycle?

The approval certificate, also called the Declaration of Conformity, is an important document that confirms your bicycle meets European standards. It serves a similar purpose to the small "CE" label found on many products. How to find it:. Visit the

Where can I find my invoice?

Once your bike has been shipped, you will automatically receive your invoice via email. Look for an email with the subject “Your EbikeXL Invoice” to locate it. If you cannot find the invoice, and it’s not in your spam folder, you can request a copy h