eBikeXL logo
eBikeXL logo

All articles

My payment failed. What should I do?Updated 12 days ago

Payment with credit card in full:
First, check that your bank account has sufficient funds. If that’s not the issue, contact your bank to ensure your card allows the purchase. If the problem persists, we recommend using a SEPA bank transfer instead.

Paying in installments with Klarna:
A payment request may be declined for several reasons:

  • The total purchase amount exceeds €5000.

  • Your card has insufficient funds or the limit is too low for the first installment.

  • Your card has expired or is a prepaid card.

If needed, you can contact Klarna directly for assistance.

Was this article helpful?
Yes
No