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ebikexl

All prices quoted include VAT.

Are the prices inclusive of VAT?

Ordering

Payment Methods and Subsidies

Can I have the bike delivered?

Delivery

Do I get a warranty?

Questions about warranty

Why should I buy my Urban Arrow from eBikeXL?

Can I reserve an Urban Arrow cargo bike?

What is included?

Can I see extra photos of the cargo bike I want to order?

Which Urban Arrows do you sell?

Questions about our assortment

Are the prices fixed?

Why are you so affordable?

Questions about prices

Cargo bikes

Are the bikes ready to ride?

Questions about our working method

Who is Ebikexl

Where do the bicycles sold on Ebikexl come from?

What is Ebikexl refurbishing?

Insight into the price of a refurbished electric bicycle

Where can I go for regular maintenance on my e-bike?

About Us

Where do I start?

Can I Take a Test Ride on a Bike I'm Interested In?

Buyer's Duty to Inspect.

Deposit for Down Payments.

Buying an electric bicycle with a VAT invoice

Is it possible to install a child seat or panniers on the bike?

e-Bike Batteries: Everything You Need to Know About Range and Lifespan.

An electric company bicycle also for the government

Selecting Your Bike

Return and Refund Policy

Can I exchange my bike for another one?

Returns and Refunds

What payment options are available?

Can I pay in installments?

Why does Klarna or Alma ask for my bank details?

How can I pay with a SEPA bank transfer?

My payment failed. What should I do?

What subsidies are available?

If I buy an electric bike for my business, can I claim the VAT back?

Where can I have it delivered in the Netherlands and how long does that take?

How does the delivery process work?

Why do I not have access to express delivery or pick-up at the workshop?

What is included with the bike?

Will my bike be delivered assembled?

What does the ordering process look like?

How does the one-year warranty that Ebikexl offers work?

Can I extend the warranty period beyond one year?

Is my bicycle covered by the bicycle manufacturer's warranty?

How does theft and breakage insurance work?

What is the difference between warranty and insurance?

Can I take out insurance after I have purchased my bicycle?

Our insurance partners

What maintenance do I need to do myself?

What is covered under our warranty?

What is not covered by our warranty?

Warranty and Expectations for Second-Hand and Demo Bikes

Warranty and insurance

How do I secure my bicycle safely?

How do I maintain my EbikeXL bike on a daily basis?

How do I store my battery for maximum lifespan?

Bicycle safety and maintenance

Where is my order?

When do I need to be home to receive my order?

My bike was damaged during delivery

I have a mechanical or electrical problem with my bicycle

I want to cancel my order

I want to return my bike

I lost my battery keys

I can't assemble my bike

I have a complaint

I have a problem with my order or my bike

Where can I find the approval certificate (or declaration of conformity) for my bicycle?

Where can I find my invoice?

Where can I find the user manual for my bicycle?

I need additional documents

Help after purchase

Leasing an electric bicycle - How does private leasing work?

Leasing ​​my bike

What is the difference between the different types of Bosch motors?

How many Nm should the motor of my electric bicycle have?

How long does a Bosch mid-motor last?

How long does it take to charge a battery?

What is the range? And what does the range of the battery depend on?

What is the correct way to charge the battery?

How many times can a battery be charged?

About Bosch Motors

Maintenance

Warranty

What is the cheapest bike you sell?

Can I come see the bike?

Are the prices inclusive of VAT?Updated 4 months ago